WinCan Company Privacy Policy

Date of last update: March 2, 2020.

Thank you for visiting the WinCan site. This privacy policy defines how WinCan, as the data controller, processes personal data, including, among others:

  • what personal data we collect on our Site at (hereinafter referred to as « the Site »)
  • how we use the personal data collected;
  • to whom we may communicate personal data;
  • legal bases for data processing;
  • storage and security of the User’s personal data;
  • right to privacy, choice and disclosure of information, including in Europe and California;
  • users outside the United States, language, and
  • links to / from other sites, updates to the Privacy Policy and contact details.

Personal data that we collect or process

Our site automatically collects certain information about the User using background storage and session storage technologies (« cookies ») to improve the comfort of using the Site. Cookies are small files or other data which are downloaded or stored on the User’s computer or other equipment and which can be linked to information on the use of the Site by the latter (including certain services and functionality offered by third parties on our Site). This information includes, for example, the IP address, the browser used by the User, his operating system and the websites he visits. When we use cookies, we may use “session” cookies which expire when the browser is closed or “persistent” cookies which exist until deleted by the User or by the browser. The User can modify the parameters of his browser to refuse cookies.

We use tools such as Hubspot, GoogleAdwords, Google Analytics and CallRail which use cookies to identify the frequency of use of certain sections of our Site and to determine user preferences. The information generated by cookies (including the abbreviated IP address) is used to analyze the use of the Site, to establish activity reports for us and to provide other services related to the use of the Site and the Internet. Cookie providers may also transmit this information to third parties if required by law or to the extent that third parties process such data on their behalf. The User can deactivate Google Analytics by means of a browser add-on if he does not want this tool to perform analyzes.

We also collect information that the User provides voluntarily. WinCan collects the information that the User enters when he:

  • request service or support,
  • request product information or a demo version,
  • sign up for a free trial version of the product,
  • fills in online questionnaires (for example, verifying the knowledge of the User) and records the results thereof,
  • downloads digital content,
  • access video content,
  • register for webinars and training,
  • create an account,
  • sign up to receive newsletters, demo versions, digital content, postal content (such as posters or vehicle maps), advice and announcements,
  • contact us by sending an email.

Depending on the objective pursued, we may collect the following information: first and last name, email address, home address, telephone number, fax number, employer name and related data (for example, if it is entrepreneur or government agency, etc.), function, interests in the sector (for example, issues or products) and comments / questions on services or sales. This information is provided entirely on a voluntary basis. Please do not send us confidential personal data.

We do not knowingly collect information from users of the Site under the age of 18 and / or information about their activities on the Internet and these people are not authorized to use the Site. If we have confirmation that the User is under the age of 18, we will take steps to delete their personal data from our databases. By using the Site, the User declares to be over 18 years of age. By accessing or using the Site, the User also declares that he is of legal age and has the legal capacity to conclude contracts and, failing to be of legal age, he declares having obtained the consent of his parents or legal guardians for accept the conditions of this Privacy Policy.

How we use the personal data collected

We use the personal data collected to respond to User requests, to provide or improve the services they request, to provide updates and other important information related to activity on the Site, to send him information about new services or changes in services, to inform him about the products and services likely to interest him, to manage the Site and for other legitimate commercial purposes. The User has the possibility of refusing the commercial information sent by us electronically.

To whom we may communicate personal data

WinCan is a global supplier of products and services and, as such, may be required to share information with internal staff and affiliates located in various geographic locations, including Europe, Japan and the United States. We may also share the User’s personal data with third parties (whether in or outside of the User’s country of residence) who provide services on our behalf, including, among others, with our technology suppliers and professional advisers as well as our advertising partners who may send messages on behalf of WinCan. If you choose not to receive information from us,

We may disclose information (in or outside of the User’s country of residence) if we believe in good faith that such disclosure is necessary under law or court proceedings, to protect and defend our interests or our property or those of third parties, or to enforce the contracts that we have concluded with the User.

WinCan may disclose any information held on the User (including the identity of the latter) if it considers that such disclosure is necessary in the context of an investigation or a complaint concerning the use of the Site by the User under consideration, or to identify, contact or take legal action against a person suspected of causing damage or violating (intentionally or unintentionally) the rights or property of WinCan, or the rights or property of visitors to the Site or its Users. WinCan reserves the right to disclose at any time any information it deems necessary to comply with any applicable law, regulation, legal proceeding or request of the government.

The personal data of the User may be transmitted to another company (in the country of residence of the User or outside it) in the context of a merger or takeover of our company in whole or in part by another company.

We may make available aggregated and unidentified data to third parties (in or outside the User’s country of residence) for analysis, research or other similar purposes.

WinCan may, from time to time, obtain written consent from the User by electronic means using online contracts or other confirmations on the Site, including consent to other intended uses of personal data of the User, not covered by this Privacy Policy. You are requested to read all online contracts carefully before accepting them.

Legal basis for the use of personal data

We process personal data according to the following principles and foundations defined below:

Consent . Certain uses of the User’s personal data, referred to in this Privacy Policy, require the User’s consent, for example, the sending of commercial information by email. The User can update their communication preferences by going to the site: or click on the « Update e-mail Preferences » link at the end of each email sent to us from us, to update our email preferences or to unsubscribe. The User can also abstain or withdraw his consent to the use of cookies through the settings of his browser.

Provision of services . We may collect and use the User’s personal data in order to provide them with the services and information they request.

Legitimate interests . We may use the User’s personal data to pursue our legitimate interests, give him access to our Site and our services and improve our Site, our services and their content. We may use the technical information described in this Privacy Policy and use the User’s personal data for marketing purposes in accordance with our legitimate interests and the choices we offer or in accordance with the consents that may be requested under the legal provisions in force.

Storage and security of personal data

We keep the personal data that we have collected as long as this is necessary to achieve the purposes for which it was collected and to fulfill our contractual and legal obligations. Notwithstanding the foregoing, we generally retain contact details and email addresses until the User requests their deletion. We also periodically delete batches of inactive files.

We take reasonable administrative, physical and technical measures to protect personal data and communication with Users. This includes – when necessary or when we deem it appropriate and feasible under the circumstances, encryption and the written commitment of third parties who may have access to the personal data of our users that they will protect the personal data personnel by implementing protective measures which are in principle equivalent to those used by WinCan.

However, transmitting data over the Internet or by email is never completely secure or error-free. Consequently, we cannot guarantee the total security of User data and we do not assume responsibility for the processes and networks that we do not control. Users assume the risk of security breaches and the consequences thereof. We ask the User to be careful when deciding what information to send us by email or on the Internet.

Rights, choices and data disclosed by the User  

  1. General Information This section provides details regarding the right to privacy set out below. We undertake to facilitate the exercise of the rights granted to the User by the laws in force applying to him, which may include the right of the latter to request that the personal data concerning him be corrected, modified or deleted and the right not to consent to the sale of his personal data (if applicable). We will take all the care and diligence required to comply with User requests, subject to all legal and contractual obligations. If the User wishes to make a request, please contact us at the address: or complete the online form available at :

The User can also modify their cookie settings and email preferences in accordance with this Privacy Policy. If he deletes or deactivates cookies, he risks being interrupted or having limited functionality in certain areas of the Site. Certain non-commercial information is generally not likely to be disabled such as transaction information, disclosure of information to comply with legal requirements, software updates and other support-related information. 

Subject to local laws, the User may benefit from additional rights under the laws applicable in the forum for which he is responsible, concerning his personal data, such as the right to file a request with the local authority for the protection of data.

  1. European legislation and the choices of European users in terms of privacy. If the user lives or is in Europe, their right to privacy under European data protection law includes:
  • Transparency and right to information . This policy explains how we use and share information about the User. However, if the User has questions or if he needs additional information, he can contact us at any time.
  • Right of access to data, limitation of data processing, deletion of data . The User may contact us to request information about the personal data that we have collected from him and request that his personal data be corrected, modified or deleted, and we will do everything in our power to comply with all legal, ethical and contractual obligations. To make a request or ask us a question about our data practices, please contact us by email at:
  • User right to withdraw consent at any time . When we process personal data on the basis of the User’s consent, the latter is entitled to withdraw their consent at any time.
  • Right of opposition of the user at any time . The User has the right to object at any time to the receipt of marketing or promotion messages from us by following the unsubscribe instructions contained in commercial emails or by contacting us, as well as the right to object to the processing of his personal data on the basis of his specific situation. In the latter case, we will process their request and respond to it within the prescribed time, in accordance with our legal, ethical and contractual obligations. Certain information that is not of a commercial nature is not subject to general exclusions, in particular messages relating to transactions and the disclosure of data to meet legal or ethical requirements.
  • Right to data transfer . The User has the right to transfer his personal data by contacting us.
  • Right not to submit to an automatic decision-making process, including profiling . We do not make automated decisions using your personal data which could have a negative impact on your life.
  • Right to lodge a complaint with a supervisory authority . If the User considers that the processing of his personal data violates his right to privacy with regard to European legislation on the protection of privacy, he has the right to lodge a complaint with a supervisory authority of the Member State in which he has his permanent residence, his place of work or in which an alleged breach of privacy has taken place.
  1. California data disclosure

California Data Disclosure ( Shine the Light ): California residents may request a list of all third parties from whom we have disclosed any information about the User for direct marketing purposes and the categories of information disclosed. If the User resides in California and wishes to receive such a list, please send us a written request by e-mail to the address: with, in the subject line, the words « California Shine The Light Rights ”.

Disclosure of data in California with the function of the browser, « Do not follow » ( Shine the Light ) . We make commercially reasonable efforts to respond to the browser settings « do not track », in which case the Site does not fill in the forms and information relating to the User’s visit is not included in the anonymous traffic data and non-standard facts.

Disclosure of data in accordance with California consumer privacy law . California law on protection of consumer privacy [ California Consumer Privacy Act ] enter into force on 1 st January 2020. As of the effective date of the law, California residents have the right to ask:

  • the categories of personal data collected concerning the User;
  • the categories of sources from which personal data is collected;
  • the commercial objective or purpose of the collection or sale of personal data;
  • the categories of third parties with whom we share or to whom we sell personal data;
  • les catégories de données à caractère personnel qui ont été vendues ; et
  • les données à caractère personnel spécifiques relatives à l’Utilisateur que nous avons recueillies.

En outre, l’Utilisateur a le droit de demander la suppression de ses données à caractère personnel, le droit de refuser la vente de ses données (le cas échéant) et de bénéficier du droit de non-discrimination à son encontre dans l’exercice de l’un des droits prévus par la loi.

L’Utilisateur peut demander de lui communiquer les données à caractère personnel en nous contactant (voir les coordonnées pour contact à la fin de la présente Politique) ou en soumettant une demande en ce sens via notre formulaire en ligne à l’adresse : L’Utilisateur peut également nous appeler gratuitement au numéro : (877) 626-8386.

Utilisateurs hors Etats-Unis d’Amérique ; langue

Si l’Utilisateur est une personne physique de l’Union européenne, du Canada ou de tout autre for où s’appliquent des lois ou des règlements régissant la collecte, l’utilisation et la divulgation de données à caractère personnel qui diffèrent des lois en vigueur aux États-Unis, vous êtes prié(e.s.) de nous le faire savoir que nous pouvons stocker les informations collectées aux États-Unis qui ne sont pas considérées comme un « for pertinent » par les régulateurs européens. Les données à caractère personnel peuvent également être transférées du pays de résidence de l’Utilisateur vers d’autres pays, y compris les États-Unis.

Dans toute l’étendue autorisée par la loi et conformément aux stipulations du contrat pertinent, la langue applicable aux fins juridiques de la présente Politique de confidentialité est l’anglais, et toutes les traductions que l’Utilisateur a reçues ou qui sont disponibles sur le Site ne sont fournies que pour le confort de l’Utilisateur. Dans toute l’étendue autorisée par la loi, conformément aux présentes Conditions d’utilisation, toute la correspondance et les communications entre les parties se font en anglais.

Liens renvoyant vers d’autres sites et liens sur d’autres sites renvoyant vers le nôtre

Notre Site peut contenir des liens renvoyant vers d’autres sites pour la commodité ou pour l’information de l’Utilisateur, et l’Utilisateur peut accéder à notre Site à partir d’un autre site ou en cliquant sur une publicité/bouton d’information de WinCan. Ces sites Web peuvent être exploités par des sociétés non affiliées à WinCan et nous ne sommes pas responsables de leur contenu ni de leurs pratiques en matière de confidentialité. Les sites web liés peuvent avoir leurs propres conditions d’utilisation et politiques de confidentialité, et nous encourageons l’Utilisateur à prendre connaissance de ces règles à chaque fois qu’il visite les sites concernés.

Modifications de la Politique de confidentialité

Nous pouvons mettre à jour, de temps à autre et sans préavis, la présente Politique de confidentialité pour refléter les changements dans nos pratiques d’information, et ces modifications s’appliqueront aux informations déjà collectées et à celles à collecter à l’avenir. La poursuite de l’utilisation du Site après publication des modifications apportées à la Politique de confidentialité emporte l’acceptation desdites modifications et le consentement à celles-ci. L’Utilisateur est invité à consulter périodiquement la présente Politique de confidentialité quant aux modifications qui y ont été apportées, en particulier avant de nous fournir des données à caractère personnel. Si nous apportons des modifications essentielles à la présente politique de confidentialité, nous en informerons ici, par courrier électronique ou au moyen d’un avis publié sur notre page d’accueil. La date de la dernière mise à jour de la Politique de confidentialité est indiquée en haut de la présente Politique de confidentialité.

Questions and contact information

Please contact us if you have any questions regarding these Terms of Use. The User can contact us by sending an email to the address: or by sending a postal letter to one of the following addresses:

Irisweg 12, Murten 3280, Switzerland

or :

300 Cedar Ridge Dr., Suite 308, Pittsburgh, PA 15205, USA.